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CD drive or DVD drive is missing in Windows Vista

Q. Help, my drive or drive is missing?

A. I am taking this to mean your CD/DVD drive is not recognized, so you can’t play a CD or DVD.

You probably have either corrupted or deleted Windows registry entries. To solve this problem, you need to use the Registry Editor. ***Note: By using Registry Editor, you are modifying the registry. Serious problems might occur if you modify the registry incorrectly. Make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. For more information about how to back up and restore the registry, click here to read the article in the Microsoft Knowledge Base.

Make sure you are logged into your computer as a administrator.

  1. Click Start
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.
    *Note – You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.
    *Note – If you do not see the LowerFilters registry entry, unfortunately this you will need to contact Microsoft for additional support.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.
  13. Click Start button, click Computer, and then see whether the drive is listed.

If you can’t play or access a CD or DVD, you might have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, check to see if the manufacturer of the program has an update available. Some examples of programs that might be affected are:

  • iTunes software by Apple
  • Nero software by Nero Inc
  • Roxio Creator software by Sonic Solutions
  • Zune software by Microsoft

After reinstalling your programs, if you can play or access a CD or DVD, you are finished (yahoo!)  if the drive is not listed, remove and reinstall the existing drivers.

  1. Click Start button, and then click Control Panel.
  2. Click System and Maintenance, click System, and then click Device Manager.
    *Note If Control Panel is in Classic View, double-click System, and then click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  3. In Device Manager, expland DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  4. When you are prompted to confirm that you want to remove the device, click OK.
  5. Restart your computer.

After the computer restarts, the drivers should be automatically installed.

  1. montes
    March 20th, 2010 at 07:24 | #1

    Windows Driver fix via registry?

    Editing windows registry is the last thing I want to do on windows troubleshooting… I actually don’t want to mess it as I am NO experience doing it before. BUT with you detailed instruction here I feel very confident on following and doing it.

    nice idiot guide here!
    thank you so much.

  2. Pal
    March 25th, 2010 at 04:32 | #2

    this is another good tutorial here.
    I consider it advanced, registery an area I haven’t explored in computer configuration.

    with your helps it looks very easy :)
    thanks

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