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Posts Tagged ‘Windows XP FAQ’

Windows XP Troubleshooting FAQ

July 3rd, 2011 1 comment

 

 

Q.1. In Windows XP, when opening the Task Manager, Registry Editor or Folder Options (from the Tools menu in My Computer), I get a message saying these tools have been disabled by the administrator. How do I re-enable them?

OR

I can’t access Folder Options in Windows Explorer. Task Manager and Registry Editing is also disabled. I get an error dialog box which says that they are disabled by the administrator. How do you solve this hell?

 

 

Q. 2. On double-clicking any drive partition or folder in My Computer, a search window opens up? How do I open the drive to open a file or view the drive contents?

 

Q. 3. On double-clicking any drive or partition in My Computer, I get a message saying that copy.exe could not be found, to make sure that the name was correctly typed and then try again. How do I open the drive to open a file or view the drive contents?

 

OR

 

 

On double-clicking any drive or partition in My Computer, the Open With dialog box shows up. How do I open the drive to open a file or view the drive contents?

 

Q. 4. Even though the “always open folders in the same window” checkbox is checked under Folder Options, on double-clicking any folder in My Computer opens it in a new window. What should I do to open all folders in the same window?

 

Q. 5. On opening any folder, another folder with the same name is created inside it. This is happening with all the folders. How do I remove all these extra folders?

 

 

Q. 6. My Documents folder or My Computer opens up automatically at Windows startup. How to get rid of this?

 

 

Q. 7. I get the following error message when I start the computer:

 

NTLDR is missing

 

Press any key to restart.

 

OR

 

Boot: Couldn’t find NTLDR

 

Press any key to restart.

 

Is there a way to get Windows and my data back or have I lost all the data?

 

 

 

 

 

 

 

 

Q. 8. On starting my computer, I receive the following error message:

 

Windows could not start because the following file is missing or corrupt:

 

C:\Windows\System32\hal.dll.

 

Please re-install a copy of the above file.

 

Is it possible to repair Windows without reinstalling?

 

 

 

 

 

 

Q. 9. On starting my computer, I receive the following error message:

 

“C:\Windows\System32\config\system” file is missing or corrupt.

 

Is it possible to repair Windows without reinstalling Windows?

 

 

 

 

Q. 10. I installed Windows 98 over my existing Windows XP installation. Now, I’m unable to boot into Windows XP. I’m not getting any option to select which OS to start. What do I do to get Windows XP back?

 

 

Q. 11. How to delete or remove a duplicate entry from the Windows boot menu?                                                                           OR

 

How to set the default OS in the Windows boot menu?                OR

 

The default boot time is set to 30 seconds. How to change the default boot time in the Windows boot menu?

 

 

 

 

Q. 12. Check disk starts every time the computer is started, even though Windows was properly shutdown. How can I stop the disk check from running every time?

 

 

Q. 13. On starting my computer, I receive the following error message every time:

 

CMOS checksum error, defaults loaded.

 

How can I stop or correct this?

 

 

 

 

Q. 14. When sending or receiving a message in Yahoo messenger, I get a blank window and can’t see any contents in the chat window. What’s wrong and how to solve it?

 

 

Q. 15. I had to re-install Windows, but after re-installing it, the Standby option is grayed out and can’t be clicked in the shutdown dialog box. How to enable it again?

 

 

Q. 16. I get the classic logon box instead of the new welcome screen in Windows. How to get the welcome screen back?

 

 

Q. 17. A process named ctfmon.exe always runs in the background. Ending the process through the task manager just restarts it automatically. How to get rid of this strange process?

 

 

Q. 18. In Firefox, all the bookmarks vanished and the list is empty. How to get them back?

 

 

Q. 19. Some files’ icons are wrongly shown. How can I get the corrupted icons back?

 

 

Q. 20. In Windows XP, all the icons on the desktop suddenly show an ugly background rectangle behind the text. How to make the text transparent?

 

 

Q. 21. The common tasks pane has vanished and is not shown anymore when I open My Computer. How to get it back?

 

 

Q. 22. A Copy To / Move To dialog box opens up automatically whenever I right-click on the start button and select Open. How can I open the start menu folder?

 

 

Q. 23. Even after checking the “Show hidden files/folders” checkbox under the Folder Options menu, it gets automatically unchecked and I can’t see the hidden files and folders. How can I see my hidden files and folders?

 

 

Q. 24. How can I get mspaint.exe back? I accidentally deleted the file.

 

 

Q. 25. In Windows explorer, image files aren’t shown as thumbnails, even after clicking the Thumbnails view in the view menu. How can I view the images as thumbnails?

 

 

 

 

Q.1. In Windows XP, when opening the Task Manager, Registry Editor or Folder Options (from the Tools menu in My Computer), I get a message saying these tools have been disabled by the administrator. How do I re-enable them?

Ans. Read this post and download the small tools to enable the Task Manager, Registry Editor and Folder Options.

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Q. 2. On double-clicking any drive partition or folder in My Computer, a search window opens up? How do I open the drive to view a file or the drive contents?

Ans. Open the registry editor by typing the command regedit into the RUN dialog box and hitting the Enter key. Then, go to the following two keys, one by one and delete the string named “Default”, from the right-pane:

HKEY_CLASSES_ROOT\Directory\shell

HKEY_CLASSES_ROOT\Drive\shell

 

Reboot the system and the search window should be gone. If it’s still showing up, then delete the subkey named “find” from below both the above keys. Reboot again and the search window should be gone away for good.

 

Regedit_Delete_Search_Window

 

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Q. 3. On double-clicking any drive or partition in My Computer, I get a message saying that copy.exe could not be found, to make sure that the name was correctly typed and then try again. How do I open the drive to open a file or view the drive contents?

OR

On double-clicking any drive or partition in My Computer, the Open With dialog box shows up. How do I open the drive to open a file or view the drive contents?

Ans. Open “My Computer” and then click “Folder Options” and then the “View” tab. Under the View tab, click the “Show hidden files and folders” radio button and then click OK.

 

Folder Options

Folder Options - Show Hidden Files

 

Now, open each drive or partition in “My Computer” and check whether there is any file in the root of each drive or partition (C:\, D:\, E:\, etc). If it exists, delete each instance of the file and then reboot the computer. The problem is solved.

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Q. 4. Even though the “always open folders in the same window” checkbox is checked under Folder Options,  double-clicking any folder in My Computer opens it in a new window. What should I do to open all folders in the same window?

Ans. Download thefollowing file, unzip it and run the .REG file (by double-clicking on it). Then, reboot the computer and the problem would have been solved.

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Q. 5. On opening any folder, another folder with the same name is created inside it. This is happening with all the folders. How do I remove all these extra folders?

Ans. Your computer is infected with a virus called Brontok / Rontokbro or its variant. To remove it, download and run MalwareBytes’ Anti-Malware.

Any of these tools also remove Brontok / Rontokbro and its variants successfully:

Symantec

Sophos

Bitdefender

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Q. 6. My Documents folder or My Computer opens up automatically at Windows startup. How to get rid of this?

Ans. Here’s the solution to this problem.

 

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Q. 7. I get the following error message when I start the computer:

NTLDR is missing

Press any key to restart.

OR

Boot: Couldn’t find NTLDR

Press any key to restart.

Is there a way to get Windows and my data back or have I lost all the data?

Ans. Boot using the Windows Setup CD and enter into the Recovery Console by pressing the “R” key, when prompted. Now Log into windows installation and enter admin password. Now type the following commands at prompt:

copy x:\i386\ntldr c:\
copy x:\i386\ntdetect.com c:\

Where “x” is your CD drive. Change it to the drive letter of your CD drive. (Change c:\ to the appropriate drive letter where Windows XP is installed):

If the simple procedure given above doesn’t work, or if you don’t understand it easily, try the step-by-step instructions given in this post.

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Q. 8. On starting my computer, I receive the following error message:

Windows could not start because the following file is missing or corrupt:

C:\Windows\System32\hal.dll.

Please re-install a copy of the above file.

Is it possible to repair Windows without reinstalling?

Ans. Boot using the Windows XP Setup CD and enter into the “Recovery Console” by pressing “R”. Login into the Windows installation and enter your admin password.

Now, type the following commands at the command prompt, one on each line, and this should repair your Windows XP installation (Change c:\ to the appropriate drive letter where Windows XP is installed):

attrib -r -s -h C:\boot.ini

del c:\boot.ini

bootcfg /rebuild

fixboot

If the simple procedure given above doesn’t work, try the step-by-step instructions given in this post.

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Q. 9. On starting my computer, I receive the following error message:

“C:\Windows\System32\config\system” file is missing or corrupt.

Is it possible to repair Windows without reinstalling Windows?

Ans. Boot using the Windows XP Setup CD and enter into the “Recovery Console” by pressing “R”. Login into the Windows installation and enter your admin password.

Type the following command at the command prompt and then reboot the computer. This command should fix the above error.

copy %windir%\repair\system  %windir%\system32\config

If the above didn’t fix your system, once again boot into the recovery console, using the Windows installation CD.

Now, type the following commands at the command prompt, one on each line, and this should repair your Windows XP installation (Change c:\ to the appropriate drive letter where Windows XP is installed):

fixmbr

bootcfg /scan

bootcfg /rebuild

fixboot

 

If both the simple procedures given above don’t work, try the step-by-step instructions given in this post.

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Q. 10. I installed Windows 98 over my existing Windows XP installation. Now, I’m unable to boot into Windows XP. I’m not getting any option to select which OS to start. What should I do to get Windows XP back?

Ans. The Windows 98 installation over-wrote the boot loader. Boot using the Windows XP Setup CD and enter into the “Recovery Console” by pressing “R”. Login into the Windows installation and enter your admin password.

Now, type the following commands at the command prompt, one on each line, and this should repair your Windows XP installation:

fixmbr

bootcfg /scan

bootcfg /rebuild

fixboot

If both the simple procedures given above don’t work, try the step-by-step instructions given in this post.

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Q. 11. How to delete or remove a duplicate entry from the Windows boot menu?

OR

 

How to set the default OS in the Windows boot menu?

OR

 

The default boot time is set to 30 seconds. How to change the default boot time in the Windows boot menu?

Ans. You can use any of the following methods:

 

In the RUN dialog box, type sysdm.cpl and press the Enter key (or click OK). In the System Properties, click the Advanced tab and then click the Settings button under the “Startup and Recovery” section.

Now, click on the Edit button and you can change the boot loader settings here. You can easily find and remove the extra / duplicate entry from this file.Click OK to save the settings.

 

Systen_PropertiesSystem_Properties_Startup_Recoveryboot_ini

 

 

 

 

 

                       

 

 

 

 

 

 

 

 

 

 

 

 

 

There is another way to delete the duplicate entry. In the RUN dialog box, type the command msconfig and press the Enter key. If you want to remove the corrupt/non-working entries, click the “Check all boot paths” button.

msconfig

 

 

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Q. 12. Check disk starts every time the computer is started, even though Windows was properly shutdown. How can I stop the disk check from running every time?

Ans. Download thefollowing file, unzip and then run the reg file by double-clicking it, to stop disk check from running every time on boot up.

 

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Q. 13. On starting my computer, I receive the following error message every time:

CMOS checksum error, defaults loaded.

How can I stop or correct this?

Ans. This problem shouldn’t occur in new computers as the battery is in-built into the chip and not something that can be replaced.

However, if you have an old computer, and get this message every time you start computer, it’s probably time to replace the CMOS battery, found on the motherboard.

For more details about CMOS battery, please view this post.


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Q. 14. When sending or receiving a message in Yahoo messenger, I get a blank window and can’t see any contents in the chat window. What’s wrong and how to solve it?

Ans. Please download Windows Script from the following links:

Windows 2000

Windows XP

Windows Server 2003

If you are using Windows Vista or 7, it already comes with Windows Script pre-installed. You just need to run the following command from the RUN dialog box or the Command Prompt:

regsvr32 vbscript.dll


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Q. 15. I had to re-install Windows, but after re-installing it, the Standby option is grayed out and can’t be clicked in the shutdown dialog box. How to enable it again?

Ans. Re-install your video/VGA/display driver from the driver CD that came with your computer motherboard or with the video card (in case it’s not an in-built one). Re-installing the video driver will re-enable the standby option.

If you don’t have the driver CD, then go to the video card manufacturer’s website and download the driver to install it.

If you’re unable to find your driver CD and can’t get a driver for your video card online, you may download a driver scanning tool, and install it. This tool will search and update your computer drivers easily.

 

 

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Q. 16. I get the classic logon box instead of the new welcome screen in Windows. How to get the welcome screen back?

Ans. Type the command, “control userpasswords” in the RUN dialog box and press the Enter key. On the userpasswords screen, click on “Change the way Users log on or off”. Then, check the option “Use Welcome Screen”.

XP_UserAccounts

UserPasswords_Logon_Options

 

In case, you get the error,”Uninstall client services for Netware”, you’ll need to uninstall the Netware client services from the network connections properties.

 

 

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Q. 17. A strange process named ctfmon.exe always runs in the background. Ending the process through the task manager just restarts it automatically. How to get rid of this strange process?

Ans. Note: CTFMON.EXE is needed for the keyboard layout switching to work correctly, so don’t remove it if you are using this feature.

Open Control Panel and then double click to open Add/Remove Programs. Now, click on the Microsoft Office entry and then click on the “Change” button.

Now, select “Add/Remove Features” and click on “Next”. Now, expand “Office Shared Features” and click on the “Alternative User Input” and then select “Not Available” and finally click on Update. This will permanently remove that ctfmon.exe and your problem will be solved.

You can also use a 3rd party utility, CTFMON-Remover to get rid of ctfmon.exe easily.


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Q. 18. In Firefox, all the bookmarks vanished and the list is empty. How to get them back?

Ans. Type the following command in the RUN dialog box:

“%appdata%\Mozilla\Firefox\Profiles”

Now, open the “xxxx.default” folder, within the Profiles folder above (where xxxx will be random numbers and characters).

Now, open the “bookmarkbackups” folder and can see your bookmarks here. From here, you can import them back into Firefox again.


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Q. 19. Some files’ icons are wrongly shown. How can I get the corrupted icons back?

Ans. You can use any of following methods:

a. Download Microsoft TweakUI from this page or directly from this link. Install it. Run it and click on the “Repair Icons” option in the “Repair” section.

b. Open My Computer and go to:

C:\Documents and Settings\User_Name\Local Settings\Application Data

Replace C: with your system drive letter (where Windows is installed) and “user_Name” with your Windows XP username.

Now there’ll be a HIDDEN file called “iconcache.db”, delete it ,and restart your system. Note that to be able to delete hidden files, you need to have the “Show Hidden Files” option enabled in the Folder Options, in My Computer.


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Q. 20. In Windows XP, all the icons on the desktop suddenly show an ugly background rectangle behind the text. How to make the text transparent?

Ans. Type the command “sysdm.cpl” in the RUN dialog box and press Enter. When the system properties open, click the “Advanced” tab, then click on the “Settings” button under the “Performance” section and enable the option “Use drop shadows for icon labels on the desktop“. This should take care of your problem.

 

Systen_Properties   SystemProps_PerformanceOptions_DropShadow

 

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Q. 21. The common tasks pane has vanished and is not shown anymore when I open My Computer. How to get it back?

Ans. In My Computer or Windows Explorer, click on “Tools -> Folder Options” and then click the radio button to select the “Show Common Tasks in folders”, under the Tasks section. Click OK to save settings. Now, the tasks pane should be visible in My Computer.

Folder_Options_Enable_Tasks-pane

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Q. 22. A Copy To / Move To dialog box opens up automatically whenever I right-click on the start button and select Open. How can I open the start menu folder?

Ans. Open the registry editor by typing the command, “regedit”  in the RUN dialog box and then go to the following key within regedit:

HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ ContextMenuHandlers\

Now under this key, delete following 2 sub-keys, and your problem would be solved:

Copy To

Move To


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Q. 23. Even after checking the “Show hidden files/folders” checkbox under the Folder Options menu, it gets automatically unchecked and I can’t see the hidden files and folders. How can I see my hidden files and folders?

Ans. Open the registry editor by typing the command, “regedit”  in the RUN dialog box and then go to the following key within regedit:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\explorer\Advanced\Folder\Hidden

Expand this key by clicking the plus sign and you’ll see 2 more sub-keys – “NOHIDDEN” and “SHOWALL”.

Make sure that the string values of the “CheckedValue” and “DefaultValue” on the right-side pane are “2” and “2” for “NOHIDDEN” and “1” and “2” for “SHOWALL” respectively.

If the values are different, change them and you’ll be able to enable/disable these options from the “Folder Options”.

regedit_show_hidden_files

You can also change the Hide/unhide files’ settings using regedit:

Within regedit, go to the following key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\Advanced

On the right-side pane, change the value of “Hidden” to:

1 – To show hidden files

2 – To not show hidden files (i.e., to hide them)

 

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Q. 24. How can I get mspaint.exe back? I accidentally deleted the file.

Ans. You can use any of following methods:

a. In My Computer or Windows Explorer, in the address bar, type the address – “%windir%\System32\DLLCache”

Within the DLLCache folder, look for the mspaint.exe file, and if its there then copy it to “%windir%\System32\” folder.

b. Insert your Windows Setup CD into the CD drive and go to the “i386” folder. Now, look for the mspaint.exe file, it’ll present there but the last letter of extension will be “_”, i.e., “mspaint.ex_

Now, open the Command Prompt and go to “i386″ folder and type the following command:

expand mspaint.ex_ %windir%\System32\mspaint.exe

c. Type the following command from the Command Prompt:

sfc /SCANNOW

It’ll automatically restore the files. Note that it may ask you to insert your Windows setup/installation disc.

CMD_SFC_Scannow

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Q. 25. In Windows explorer, image files aren’t shown as thumbnails, even after clicking the Thumbnails view in the view menu. How can I view the images as thumbnails?

Ans. Open the RUN dialog box and type the following commands one by one:

regsvr32 shdocvw.dll

regsvr32 thumbvw.dll

regsvr32 shimgvw.dll

Restart your computer and your problem would be solved.

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